Frequently Asked Questions.

Fleet audit and agent deployment usually take 48 business hours. We run parallel telemetry diagnostics for the first 5 days before assuming primary helpdesk routing with zero downtime to your existing workflows.

Our Edge Gateways terminate multiple independent fiber, microwave, and satellite links. Through BGP route optimization and sub-second hardware failover, if one telecom provider experiences a severed line, all traffic instantly reroutes through healthy paths with zero connection drop.

Yes. 100% of our primary servers, storage arrays, and immutable disaster recovery vaults reside in Tier-III facilities in Baghdad and Erbil, guaranteeing strict compliance with Iraqi financial, banking, and data sovereignty laws.

Yes. We engineer intermediary message brokers and secure API microservices that interface directly with legacy databases while serving modern web and mobile frontends. This enables gradual modernization without ever halting legacy accounting or warehouse tools.

Yes. We maintain active field engineering stations in Baghdad, Erbil, and Basra with guaranteed emergency arrival within 2 hours for critical enterprise P1 SLA events.

Our Service Level Agreements include automated service credit tiers. If network uptime falls below 99.99% in any calendar billing period, clients receive prorated billing credits automatically applied to the following invoice.