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Enterprise Service Agreements

Transparent, SLA-Backed Plans.

Contractually guaranteed response metrics, autonomous monitoring, and multi-location network engineering customized to your organizational scale.

Standard Fleets

Essential NOC

Proactive 24/7 endpoint monitoring and rapid ticket dispatch for single-office operations.

Tier 1
Custom monthly billing based on fleet count
Up to 50 Workstations & Servers
99.9% Uptime Guarantee SLA
Sub-15 Minute Ticket Response
Automated Patch Management
Standard Antivirus & Backup Audit
Inquire About Essential
Most Deployed
Multi-Site Enterprise

Enterprise Infrastructure

Turnkey managed IT, dual SD-WAN carrier bonding, and sub-2-minute Tier 3 dispatch.

Tier 2
Comprehensive managed SLA package
Up to 250 Endpoints & Switches
99.99% Network Availability SLA
Sub-2 Minute Tier 3 NOC Dispatch
Sub-Second SD-WAN Fiber Failover
Layer 7 Deep Packet Inspection
2-Hour Baghdad/Erbil On-Site Guarantee
Deploy Enterprise Tier
Financial & Telecom

Mission Critical Sovereign

Dedicated dark fiber routing, private Tier-III data center racks, and a dedicated named engineer.

Tier 3
Bespoke SLA contract with financial penalty terms
Unlimited Endpoints & Core Racks
99.999% High-Availability SLA
Dedicated Named Lead Architect
Carrier-Neutral BGP Dark Fiber Leases
Bespoke Kubernetes Cloud Engineering
SOC-2 & ISO 27001 Regulatory Audits
Request Custom Scope